FAQ (Frequently Asked Questions)

Customers' Questions and Concerns are Important to University Termite & Pest Control.

When you think of pest elimination, think of it like taking care of your health. The old phrase, "An ounce of prevention..." really does hold true when it comes to keeping your home free of pests. This is why so many of our customers use University's Service Success Plan. It is a simple, affordable, convenient and effective way to practice preventive pest control. We know that before you decide on this type of service you will have questions, this is why we created this list of frequently asked questions (FAQ). We have tried to anticipate them. If there is something we haven't covered please, call and our professional staff can help.

"What is IPM?"

Integrated Pest Management (IPM) is a decision - making process that anticipates and prevents pest activity and infestation by combining several compatible strategies to achieve long-term solutions. Components of an IPM program may include education, proper waste management, structural repair, maintenance, biological and mechanical control techniques and pesticide application.

"I have children around the house. Do I have to take any precautions?"

Naturally, we'd like you to keep your children out of the rooms and area where our Service Technician is working. If we apply any liquid sprays, you should keep them away from treated areas until dry.

"What about our dog and cat?"

The same precautions that apply to children should be taken. However, if you have birds, tropical fish, or other exotic pets, make your Service Technician aware of their presence. Special precautions may be necessary.

"Is pest control a problem for our plants?"

No. Our inspections and treatments will not harm plants. Plants can, however, can be the source of pest problems. This is true especially when they are brought inside or have been imported from an area with different native insects than we have in the Southwest.

"Do you have to treat every room?"

No, that is what IPM is all about! University's philosophy is one of prudence and caution. Sometimes it makes sense to treat only the outside or to treat limited areas inside the home. It really depends on a variety of factors: what kind of pest, the type of structure and so on. Our licensed Service Technician will only treat when all safety requirements have been met.

"Do I need to be concerned about food stored in the kitchen?"

During regular service visits, we simply ask that you keep food covered and put away. However, special preparation may be needed if infestation from food-infesting insects occurs. Our trained University staff will let you know in advance if this is necessary.

"Are there any odors to worry about?"

Not usually. Most of the material we use are odorless and have no noxious fumes. Some however, some do have a slight odor, similar to common household cleaners. It dissipates quickly. If you are sensitive to odors, let us know and we can alter the treatment.

"How often does University visit?"

University visits your home on a schedule that you select. Different people have different goals in mind with their pest management programs, and University strives to meet and exceed your needs. We offer Monthly, Every Other Month, Quarterly and Bi-Annual service plans to ensure that your home remains pest free.

"What if I see more pest activity?"

No problem. Just call your local University office and we'll be right out. NO CHARGE, of course, for covered pests, with our pest management programs.

"What pests are covered under this plan?"

The most common pests that bother homeowners are covered. We have included a wide range of insects that University has found from experience to be the most troublesome to our clients. It should be noted that wood destroying insects are not covered under an I.P.M. format. Wood destroying insects require a separate and more intensive treatment procedure. See below for actual contract description or feel free to ask us.

"Will I have to do anything else?"

No. Just sign up for University's Service Success Plan and we will do the rest. We will notify you prior to each service by mail, keep all the records, and send the best trained Service Technicians in the industry. Of course there are lots of things you can do to help "pest proof" your home to insure maximum effectiveness, like cleaning up food spills right away and closing up places where pests can get in. Your University Service Technician has plenty of other helpful tips that can help keep your home pest free. Just ask

If additional treatment is necessary between regularly scheduled visits, University will promptly provide our service at NO ADDITIONAL CHARGE to you for covered pests.

This ongoing program of visits to your home provides the most COMPREHENSIVE SERVICE available. The plan includes treatment for roaches, silverfish, spiders, earwigs, centipedes, crickets, clover mites, ground beetles, wasps (excludes carpenter and africanized bees), and ants (excludes carpenter and pharaoh ants). This plan does not cover termites or other wood destroying insects, fleas, wild animals, birds, or any other pest not mentioned. The program provides timely preventative indoor and outdoor inspections and applications as well as FREE EMERGENCY SERVICE when required. Yearly coverage is BILLED ON THE SAME SCHEDULE AS YOUR SERVICE FREQUENCY, regardless of service date, or may be prepaid with a 10% yearly discount. If you are not home during SCHEDULED APPOINTMENTS, inspections and treatment will be made to the exterior & the major entry points for insects and rodents, and will be considered completed service FOR YOUR CONVENIENCE. If there is an existing pest problem it must be corrected before the plan can start.


Schedule an inspection right now!